Our team who between them have over 25 years of practical hands on experience are required to keep there skills fully up to speed.  We attend many training courses each year, run by the major software houses.  We use all the systems we market in house so we have practical day to day experience of running the software.  We design and maintain our own web site, network of computers databases and marketing software. 

Approaching problems from the perspective that you, our customer is right, and what you tell us is happening, is happening, even if our knowledge of the software tells us it can’t happen !  

We are proud of our support services, we maintain a high level of user satisfaction and we work hard to ensure that you, our VIP always feels Very Important to us.

 

 

 

As an accredited Access Dealer, we are very happy to meet the full requirements for our customers.

We provide simple straight forward support services covering :-

• Telephone Hotline

call us when you have a problem and our highly trained and accredited by Microsoft Access support consultants will help you to resolve your problem

• On Site Consultancy

We work with you to design the system to support your particular needs, we can customise our solutions tailoring them to meet your exact and exacting business requirements

• Training

Our training services are provided by the lead consultants, providing continuity, from concept of idea to delivery of training, we can provide the same person to ensure you get the solution as intended.

 

Electronic support can be provided, this web site is the potential start of that process, on our “User Forum” button, our customers are taken onto a Message board, based around the products we market and support.  All users will be able to use this, to register any question and to review all other posted questions.   

We adopt the latest technology to make “Supporting you” efficient and effective.  With this in mind we have recently adopted an on line service, “LogMeIn”.  This provides us with many tools, for example, the ability to connect over the internet, under the strictest levels of security, to your workstation, then to talk you through the problem, actually moving your mouse, around your screen, to show you how to resolve the problem.  We can run process’s such as back ups, installation and configurations from our offices, providing prompt and cost effective support solutions.